Frequently Asked Questions

Quick links

About DealBroker

DealBroker is a leading travel technology company. Our solution helps travel companies to improve the travel experience of their customers by creating personalised offers of tours and activities.

Travelling Connect B.V.
Haarlemmerweg 317 C
1051 LG Amsterdam
The Netherlands

Important notice

Our Customer Service team provides fast, detailed responses to your questions 24 hours a day!

Our goal is to respond to each query we receive within 24 to 48 hours.

Thanks in advance.

What are the cancellation rules for these bookings?

This information can be found in either the Terms and Conditions field on the tour & activity information page, or at the bottom of most pages, under the link Terms and Conditions. Simply click on the link Terms and Conditions and read through the information to find the points you need.

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What are the amendment rules for these bookings?

In case you would like to amend the service date, your booking will first be considered as a cancellation, after which you can proceed with a new booking, on your preferred travel date. Please look at “What are the cancellation rules for these bookings?”

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Can I book over the telephone?

DealBroker is a complete online booking service and we offer 24 hour, 7 days a week customer service via email to support your booking questions. Our goal is to respond to each query we receive within 24 to 48 hours. However we do not support bookings over the phone.

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What hotels does this tour pick up from?

Hotel pick up points are either listed on the tour & activity information page, advised at confirmation time or you'll be advised (on your printable travel voucher) to call the travel provider's local telephone number 24 hours prior to confirm your hotel pick up details. Relevant travel service provider details are located on your voucher under Important Information. It is suggested that you attach the tour & activity information page to the travel voucher so that you have all the information at your fingertips upon arriving at the destination.

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What days does this tour operate?

The days of operation of every travel service can be found on each tour & activity information page, or by viewing the calendar at the tour & activity information page.

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Are there different times of departure for this tour?

The times of departure or operation are found on the tour & activity information pages. You can find the availability of the tour or attraction by clicking the calendar. This will open a popup that displays the availability in a calendar format. Please note that departure times are subject to change and reconfirmation for any booked travel is required prior to departure.

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I'm not staying in a hotel, what is the closest pick up point? Do you pick up from private residences?

Most tour operators do not pick up from private residences. You will need to provide the nearest major hotel to where you are staying, and enter these details as the pickup in your booking request. Alternatively you can make your way to the main departure point listed on the tour & activity information page under the Pick Up section.

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Can I get dropped off after my tour to my hotel or in the city?

Under the section Drop Off on the tour & activity information page you can find information about the drop off. Sometimes the drop off depends on the travel service provider and will need to be asked directly to them on the day of the tour. Most travel service providers can drop you to a major hotel or city location, depending on their schedule on the day. You will need to check directly with them at the destination, prior to or on the day of travel.

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Where is the meeting point for my tour?

The meeting point for the beginning of every travel service can be found on the tour & activity information page, under the Pick Up section. Extra information may also be contained under the heading Additional Info on this same page. If you need directions to this point, please contact the travel service provider 24-48 hours prior to your confirmed departure date on the numbers listed under the heading Important Information on your voucher.

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Do I need a Visa or passport or are there any special health requirements for this tour?

DealBroker does not offer advice or information on visas, passports or health requirements. It is the responsibility of all travelers, regardless of the passport they hold, to check with the appropriate consulates to determine if any visas are needed. As these requirements are subject to change without notice, it is recommended that foreign visa; passport and health requirements are investigated prior to travel.

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I am travelling in a group - do you cater for groups and/or have a group discount program?

Our system accepts a maximum of 9 passengers per booking at one time. The travel services DealBroker offers are specialized for independent travelers and small groups and we cannot guarantee that travelers in a large group will be seated together.

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Does this operate on Christmas and Public Holidays?

You can check the availability of a tour by clicking on the Select Date link. This will open a popup that shows the availability for the tour or attraction. Select the month in which the public holiday falls to see if the tour is available on that day. Please note that public holidays vary throughout many destinations where we offer travel services. Some travel service providers may decide at short notice not to operate on certain public holidays. This will be advised at booking if applicable.

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Can I book this when I get there?

DealBroker products can only be booked online. It is recommended you pre book your travel service to avoid disappointment, as many of our tours and products are popular, and can be sold out early. If you wish to wait and book at the destination, you will need to contact a local travel service provider once at that destination.

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What languages are available for this tour?

The majority of the tours and services provided by our system are available in English only. If another language is available, this will be mentioned in the tour / activity description and pricing information. In some cases, you may be able to select a language option (where available).

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Can you send me a brochure?

Our tour & activity information pages are electronic and are only displayed on the web. You should find all the information you need about your desired travel product on these tour & activity information pages. If there are other details you would like to know that are not specified anywhere on these pages, please contact the DealBroker Customer Service team via the contact form.

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I would like a quote for a travel product

You can receive a quote for any DealBroker product online at any time that suits you. Simple follow the instructions to book, enter the dates you desire to travel, the number of people required, and you will receive a live quote for that product. If the quote is acceptable, please proceed online to book. All quotes given online are current and up to date.

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Are there discounts for booking more than one tour?

Our system uses the services of over 1,000 travel providers worldwide and each booking is made separately with each travel provider. Therefore, DealBroker cannot offer discounts for multiple bookings.

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Can you tell me what hotels are close to the departure point?

If you require information about services outside of what is provided for by DealBroker (such as hotel accommodation near the departure point for a tour), we advise that you contact your local licensed travel agent, or the local tourist bureau for that destination. Tourist bureaus often have a website and this can be found by entering keywords into your computer browser and searching.

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I'd like a customized tour for myself and/or my group

Our system offers a wide range of individual tours, events and attractions, however cannot arrange customized tours. If you require something a little different to what's available online in our product range, please see your local licensed travel agent, or contact the travel bureau in the destination you are going to for more information.

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Does this tour pick up from the airport?

Most day tours and sightseeing tours do not offer airport pick ups. Most city airports are located well away from the city center and tour operators cannot offer a pickup service from these areas. If a tour does offer airport pickups, this information will be listed on the tour & activity information page under the heading Additional Info or Pick Up. If there is no information listed, the tour does not pick up from the airport. You will need to nominate a pick up hotel you can get to, or alternatively, you will need to make your way to the main departure point listed on the tour & activity information.

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I have not received a reply to my emails

Some email Internet providers can mark general booking emails such as those sent from DealBroker or our partners as "spam" - please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days and then your email system will automatically delete them.

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When do I receive confirmation of my booking?

The confirmation process depends upon the booking conditions. These are explained in the Additional Information field, located on the tour & activity information page. Most tours are confirmed at time of booking, however others will be advised to you within 12-48 hours. If confirmation or otherwise is not received within 48 hours, please contact DealBroker Customer Service for further assistance.

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I keep getting a credit card error whilst trying to book, what do I do?

The booking process of our system is completely automated and all credit card transactions are 100% secure. If your credit card is generating a consistent error, verify that your card has not expired. You may also contact the card issuer to confirm your monthly spending limit has not been exceeded. Otherwise, we recommend you to complete the booking using a different credit card. For further assistance contact our DealBroker Customer Service.

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Can I book over the telephone?

DealBroker is a complete online booking service and we offer 24 hours, 7 days a week customer service via email to support your booking questions. Our goal is to respond to each query we receive within 24 to 48 hours. However we do not support bookings over the phone.

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Can you give me directions or maps from one place to another?

DealBroker is able to assist you with any questions specifically relating to our products. We cannot answer your general travel questions. We do recommend you to contact the local tourist or convention bureau, or an online provider of map information such as mapquest.

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Where can I get Travel Insurance?

DealBroker system does not offer Travel Insurance. You should seek the advice your local licensed Travel Agent or Insurance company for a quotation. DealBroker strongly recommends the purchase of Travel Insurance.

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Can I book this when I get there?

DealBroker products can only be booked online. It is recommended you pre book your travel service to avoid disappointment as many of our tours and products are popular, and can be sold out early. If you wish to wait and book at the destination, you will need to contact a local travel service provider once at that destination.

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We have more than 9 people in our party, how do I book?

Our system accepts a maximum of 9 passengers per booking at one time. The travel services DealBroker offers are specialized for independent travelers and small groups and we cannot guarantee that travelers in a large group will be seated together. If you have more than 9 people in you party, please split your reservation in two bookings and keep in mind that some tours require at least two participants per booking.

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Can you send me a brochure?

Our tour & activity information pages are electronic and are only displayed on the web. You should find all the information you need about your desired travel product on these tour & activity information pages. If there are other details you would like to know that are not specified anywhere on these pages, please contact the DealBroker Customer Service team via the contact form.

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Is there another way to book than online?

Our system offers a complete online booking service and we offer 24 hour, 7 days a week customer service via email to support your booking questions. Our goal is to respond to each query we receive within 24 to 48 hours. Occasionally it may take up to 36 hours to reply.

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I don't have or own a credit card or debit card, how do I book?

DealBroker is a complete online travel company and uses a completely secure and automated booking system, therefore we can only accept bookings made online, using an authorized and valid credit card or local debit card payments. Fax, telephone or other booking methods are not accepted. DealBroker uses the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. This encryption makes doing business on the Internet as secure as making purchases by telephone.

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How do I copy and paste my voucher link?

If you are unsure how to copy and paste a website link, here are 5 easy steps to help you:

  1. With your mouse, highlight the ENTIRE web address to be copied
  2. Select the EDIT menu and choose COPY
  3. Go to your web browser and click inside the window where you normally type the Web address you are going to visit
  4. Select the EDIT menu and choose PASTE
  5. Now hit ENTER on your keyboard to take you to the web address
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I have not received a reply to my emails

Some email Internet providers can mark general booking emails such as those sent from DealBroker or our partners as "spam" - please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days and then your email system will automatically delete them.

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How do I book online?

  1. Enter the number of travelers and service date and click on the Put in Shopping Bag button.
  2. Some tours or activities have a set of options you can choose from. The tour may be offered at different times in the day, have different inclusions, or can be in different languages. In these cases you will see a page that lists all the choices available for your selected day. All these options will show an exact price quote for the number of travelers. Select the option you want and click on the Put in Shopping Bag button.
  3. Once you have selected an option, in case necessary, you will be taken to the shopping bag page. Here you see an exact price quote for the tour you have selected, and quotes for any other tours you may have selected.
  4. If you are happy with the quote you can proceed to the checkout. Here you have to specify the name that will be featured on the voucher and confirm your payment details.
  5. You will receive a conformation email, with a link to the voucher for your product.
  6. You simply take this voucher and present it to the travel service provider, prior to the commencement of your travel service.

All of these details will be written on your voucher, for your information. It is suggested, however, that you staple the tour & activity information page to the travel voucher so that you have all the information at your fingertips upon arriving at the destination.

Why do I put my credit card details in again?

Booking destination activities is a separate transaction to your flights, hotels or other bookings on this site. When you have chosen your selected travel product, a booking form automatically appears, please enter your credit card details as requested. Once you submit your booking and the product becomes confirmed, your credit card is automatically charged. Your statement will show DealBroker and Ukraine International Airlines as the merchant.

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Is my credit card safe?

DealBroker uses the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. This encryption makes doing business on the Internet as secure as making purchases by telephone.

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Can I book more than one tour at a destination?

You may book any number of tours available in any destination, depending upon your available time. If you are booking more than one tour in the same city, please allow sufficient time in between tours, to allow for traveling between departure points.

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I keep getting a credit card error whilst trying to book, what do I do?

The booking process of our system is completely automated and all credit card transactions are 100% secure. If your credit card is generating a consistent error, verify that your card has not expired. You may also contact the card issuer to confirm your monthly spending limit has not been exceeded. Otherwise, we recommend you complete the booking using a different credit card. For further assistance contact our DealBroker Customer Service.

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I cannot access my voucher link.

If you cannot access your voucher from the link provided, firstly copy and paste the link into a fresh browser page and try again, or forward the email with your voucher link to another email address and try to print it through another browser. If this still does not work, please contact the DealBroker Customer Service with your booking details and we will try to find a solution for you by sending you a copy of your voucher.

How to Copy and Paste

  1. With your mouse, highlight the ENTIRE web address as required
  2. Select the EDIT menu and choose COPY
  3. Go to your web browser and click inside the window where you normally type the Web address you are going to visit
  4. Select the EDIT menu and choose PASTE
  5. Now hit ENTER on your keyboard to take you to the web address

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It has been 48 hours since I booked and I have not received a confirmation.

Confirmations sometimes take a little longer than 48 hours, especially over weekends and holidays. DealBroker will do everything possible to secure a confirmation. After 48hours with no confirmation please contact the DealBroker Customer Service.

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I am travelling in a group - do you cater for groups and/or have a group discount program?

The DealBroker reservation system accepts a maximum of 9 passengers per booking at one time. The travel services we offer are specialized for independent travelers and small groups and we cannot guarantee that travelers in a large group will be seated together.

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We have more than 9 people in our party, how do I book?

Our system accepts a maximum of 9 passengers per booking at one time. The travel services DealBroker offers are specialized for independent travelers and small groups and we cannot guarantee that travelers in a large group will be seated together. If you have more than 9 people in you party, please split your reservation in two bookings and keep in mind that some tours require at least two participants per booking.

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I'm not sure if my booking was processed, did you get my booking request?

Please contact the DealBroker Customer Service via the contact form with your booking details including the name of the travel service, the name/s of the passenger/s and the date of travel. We will check to see if we have received your booking request successfully and will be in contact with you via email.

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I'm getting errors / blank pages when I am trying to book, what is the problem?

Errors can often occur as pages can be "cached". We recommend you "refresh" or "reload" your pages and try again. If you are still experiencing difficulty, please contact the DealBroker Customer Service via the contact form with the details, including the site you are on, the exact error message you are receiving as well as the page you are on.

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I am receiving an error message

There could be many reasons for this. Please contact the DealBroker Customer Service via the contact form; with details of the partner site you are on, the page you were on and the error message you received.

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How do I copy and paste my voucher link?

If you are unsure how to copy and paste a website link, here are 5 easy steps to help you:

  1. With your mouse, highlight the ENTIRE web address to be copied
  2. Select the EDIT menu and choose COPY
  3. Go to your web browser and click inside the window where you normally type the Web address you are going to visit
  4. Select the EDIT menu and choose PASTE
  5. Now hit ENTER on your keyboard to take you to the web address

I have not received a reply to my emails

Some email Internet providers can mark general booking emails such as those sent from DealBroker or our partners as "spam" - please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days and then your email system will automatically delete them.

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Is my credit card safe?

DealBroker uses the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. This encryption makes doing business on the Internet as secure as making purchases by telephone.

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I don't have a printer to print the voucher, what do I do?

Most of our tours no longer require a paper voucher. Check the “Redemption” section on the product pages to see if your tour qualifies for an electronic vouchers. You can forward the confirmation email to yourself or your hotel and they will print it for you. If you are still having problems please contact DealBroker Customer Service via the contact form who will advise options for receiving a printout of your voucher e.g. fax or mail.

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I cannot access my voucher link.

If you cannot access your voucher from the link provided, firstly copy and paste the link into a fresh browser page and try again, or forward the email with your voucher link to another email address and try to print it through another browser. If this still does not work, please contact the DealBroker Customer Service with your booking details and we will try to find a solution for you by sending you a copy of your voucher.

How to Copy and Paste

  1. With your mouse, highlight the ENTIRE web address as required
  2. Select the EDIT menu and choose COPY
  3. Go to your web browser and click inside the window where you normally type the Web address you are going to visit
  4. Select the EDIT menu and choose PASTE
  5. Now hit ENTER on your keyboard to take you to the web address

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It has been 48 hours since I booked and I have not received a confirmation.

Confirmations sometimes take a little longer than 48 hours, especially over weekends and holidays. DealBroker will do everything possible to secure a confirmation. After 48hours with no confirmation please contact DealBroker Customer Service.

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Is there a contact number at the destination for me to call?

Yes. Once you have a confirmed booking, all the details of your travel service provider are located on your voucher under the heading Important Information.

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Some of the passengers (or children) do not have photo ID.

Not all passengers require photo ID upon departure. The main passenger in the booking will definitely require a passport, or other valid photo ID, as identification in order to redeem their voucher.

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Our names on the booking are different from those on our Photo ID's

This will not be a problem as long as you have some sort of valid secondary ID that is the same as the name you have booked your travel service under. If this is not the case, please contact the DealBroker Customer Service to amend your details.

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Can I get dropped off after my tour to my hotel or in the city?

This depends on the travel service provider and will need to be asked directly to them on the day of the tour. Most travel service providers can drop you to a major hotel or city location, depending on their schedule on the day. You will need to check directly with them at the destination, prior to or on the day of travel.

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Where do I exchange my voucher?

This information can be found under the heading Important Information or in the Confirmation Details on your voucher. This voucher acts as your ticket. Simply present this at the stated destination on the voucher, together with valid photo ID for verification, then enjoy your travel service. Please note that many tours now accept e-vouchers, which allow you to present your voucher on a Smartphone.

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Is there any parking near the departure point?

If you are driving to your departure point, we cannot guarantee there is available free parking. When you have a confirmed booking, there are direct numbers listed for the travel service provider on your voucher. You can call these numbers and they will be happy to help you with your specific questions about parking in the area.

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I need directions to the departure / ticket exchange point.

The meeting point for the beginning of every travel service can be found on the tour & activity information page. If you need directions to this point, please contact the travel service provider 24-48 hours prior to your confirmed departure date on the numbers listed under the heading Important Information on your voucher.

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What time does my tour depart?

The departure time can be found on the tours & activity information page under the section departure time. It also can be found on your voucher under the heading Important Information, Time. If there is no time listed, you will be required to call the travel service provider at least 24 hours prior to your departure date to reconfirm your tour meeting point and departure time. This contact information is also found on your voucher under the heading Important Information.

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Please send my voucher by mail

If you cannot access your voucher from the link provided, firstly copy and paste the link into a fresh browser page and try again or forward the email containing the voucher link to another email address, where you may be able to access the link successfully through another browser. If either of these options still does not provide access to your voucher, please contact the DealBroker Customer Service with your booking details and we will send you a copy of your voucher.

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I am leaving for my trip soon and I will not have access to my emails. How do I receive confirmation and my voucher?

Please contact the DealBroker Customer Service and advise your Booking Reference number and the name, phone and email of the hotel/place you will be staying at. We will advise by phone or email if your booking is confirmed and if so, send your confirmation voucher. Please note this option is only available for confirmations close to departure date.

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Do children need photo ID also?

Children do not require photo ID. The travel provider who is providing the service requires valid photo ID such as a passport, driver's license or any other form of identification displaying a current photo of the lead traveler in the booking. This is required to protect your purchase.

How do I copy and paste my voucher link?
If you are unsure how to copy and paste a website link, here are 5 easy steps to help you:

  1. With your mouse, highlight the ENTIRE web address to be copied
  2. Select the EDIT menu and choose COPY
  3. Go to your web browser and click inside the window where you normally type the Web address you are going to visit
  4. Select the EDIT menu and choose PASTE
  5. Now hit ENTER on your keyboard to take you to the web address

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I need to make a correction to the names, titles, ages in the booking and get a new voucher

Unless the correction is of a different lead traveler in a booking, there is no need to reissue vouchers for other corrections. If you have misspelt a name, not entered a title correctly or mismatched the ages with the travelers, you can contact the DealBroker Customer Service team via the contact form and we will make a note in the booking. Vouchers will not be reissued for these changes.

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I will not arrive in time to confirm 24 hours in advance, what do I do?

Reconfirming 24 hours in advance is mandatory with some travel product, and recommended for others. Please refer to the instructions on your voucher for details. If you will not be arriving at your destination in time to reconfirm within 24 hours, please reconfirm with the tour operator prior to this time as departure times and locations may vary slightly. It is highly recommended you receive this up to date confirmation directly from the tour operator prior to departure. All relevant details and contact numbers can be found on your voucher under the heading Important Information.

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Does this tour pick up from the airport?

Most day tours and sightseeing tours do not offer airport pick ups. Most city airports are located well away from the city center and tour operators cannot offer a pick up service from these areas. If a tour does offer airport pickup(s), this information will be listed on the tour & activity information page under the heading Additional Info or Pick Up. If there is no information listed, the tour does not pick up from the airport. You will need to nominate a pick up hotel you can get to, or alternatively, you will need to make your way to the main departure point listed on the tour & activity information.

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I have not received a reply to my emails

Some email Internet providers can mark general booking emails such as those sent from DealBroker or our partners as "spam" - please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days and then your email system will automatically delete them.

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What do I do with the voucher?

We recommend that you always print and bring a paper copy of your voucher. For tours/activities that accept e-vouchers you can simply present your e-voucher on your Smartphone on the day of travel. Alternatively, if your tour/activity only accepts paper vouchers, then it is essential that you print your travel voucher and include it with all of your other documentation. This voucher is unique to your booking and is your proof of purchase. It must be presented together with valid photo ID upon commencement of your selected tour, or used to redeem your ticket. There may be separate instructions on your voucher under the Important Information field, please read these in advance of your travel service.

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Where are my tickets? Can they be sent to me?

Your ticket(s) is your voucher. You will receive a confirmation e-mail with a link to your voucher after your purchase.

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Do I require any sort of photo identification?

Yes, the travel provider who is providing the service requires valid photo ID such as a passport, driver's license or any other form of identification displaying a current photo of the lead traveler in the booking. This is required to protect your purchase.

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What are the cancellation rules for these bookings?

This information can be found in either the Terms and Conditions field on the tour & activity information page, or at the bottom of DealBroker pages, under the link Terms and Conditions Simply click on the link Terms and Conditions and read through the information to find the points you need. If you have a confirmed booking, this information is also located at the bottom of your voucher.

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Can I change/amend my booking?

In case you would like to amend the service date, your booking will first be considered as a cancellation, after which you can proceed with a new booking, on your preferred travel date. Please look at the "What are the cancellation rules for these bookings?".

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What do I do if I am delayed for my tour?

Refer to the contact details listed on your voucher and contact the tour operator for instructions. There is no guarantee that you will be able to join your tour on a later departure, as they may be fully booked. Please allow sufficient time, whenever possible, to reach the departure point in time for your tour. As per the Terms and Conditions on the tour description page of your travel service (where applicable) and the Terms and Conditions located at the bottom of most pages, many travel services carry heavy cancellation penalties.

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What happens if it rains, or if the travel service provider cancels on the day?

Unless the weather directly affects the travel service you have booked, all travel services will operate as scheduled. In the case where a travel service provider cancels a tour on the day, please notify the DealBroker Customer Service via the contact form, including your tour details and Booking Reference number, and we will process monies due back to you accordingly.

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What happens if when I get there, the tour is not running due to unforeseen circumstances?

In the case where a travel service provider cancels a tour on the day, please notify the DealBroker Customer Service via the contact form, including your tour details and Booking Reference number, and we will process monies due back to you accordingly.

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I would like to change the date of my tour/ticket, what do I do?

Not all products are exchangeable after confirmation, and some products carry heavy cancellation penalties. This can be checked by re-reading the the Terms and Conditions, which are available at the bottom of most pages. Please contact DealBroker Customer Service via the contact form, including the details of your existing booking, plus the details of the new dates you wish to change to. Not all requests will be able to be fulfilled; however DealBroker will do everything we can to ensure you get the dates you wish.

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Do you have a phone number I can call?

DealBroker is a complete online booking service and we offer 24 hours, 7 days a week customer service via email to support your booking questions. Our goal is to respond to each query we receive within 24 to 48 hours. If we find it necessary we will contact you by phone.

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I need to cancel my booking

Not all travel products can be canceled at no cost. Please read through the Terms and Conditions located at the bottom of most pages, and also on your voucher, regarding cancellation fees. Please read all information to find the points you need. If you decide to proceed with the cancellation request, please contact DealBroker Customer Service with your current booking number and specific details of your request, and we will be able to advise on any cancellation charges.

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I need a refund of my booking

Not all travel products can be refunded at no cost. Prior to travel date, please read through the Terms and Conditions regarding cancellation fees. This information is located at the bottom of your Voucher. There may be extra information contained under the heading Important Information also. Please read all information to find the points you need. If your request is after the travel date, please contact the DealBroker Customer Service with your booking number and specific details of your refund request.

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I will not arrive in time to confirm 24 hours in advance, what do I do?

Reconfirming 24 hours in advance is mandatory with some travel product, and recommended for others. Please refer to the instructions on your voucher for details. If you will not be arriving at your destination in time to reconfirm within 24 hours, please reconfirm with the tour operator prior to this time as departure times and locations may vary slightly. It is highly recommended you receive this up to date confirmation directly from the tour operator prior to departure. All relevant details and contact numbers can be found on your voucher under the heading Important Information.

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I have not received a reply to my emails

Some email internet providers can mark general booking emails such as those sent from DealBroker or our partners as "spam" - please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days and then your email system will automatically delete them.

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What happens if I cancel or do not show up?

Please select your travel service carefully before booking, as many travel services carry heavy cancellation and amendment penalties. Please make sure you read the Terms and Conditions field on the tour & activity information page where applicable, together with the Terms and Conditions which are located at the bottom of most pages. If you are unable to show up for your tour, please contact the DealBroker Customer Service who will advise the travel service provider on your behalf. You may be able to claim reimbursement through your travel insurance depending upon your circumstances. Please contact your travel insurance company for further details.

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When sending a special inquiry / request, what do I do if I don't get an answer within 48 hours?

Our Customer Support team provides fast, detailed responses to your questions 24 hours a day! Our goal is to respond to each query we receive within 24 to 48 hours. Occasionally it may take up to 48 hours to reply. If you have not heard from us within 48 hours, please re-submit your request. We may not have received your initial request due to undeliverable mail or another type of internet/server error.

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Can you give me directions or maps from one place to another?

DealBroker is able to assist you with any questions specifically relating to our products. We cannot answer your general travel questions. We do recommend you contact the local tourist or convention bureau, or an online provider of map information such as mapquest.

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Do I need a Visa or passport or are there any special health requirements for this tour?

DealBroker does not offer advice or information on visas, passports or health requirements. It is the responsibility of all travelers, regardless of the passport they hold, to check with the appropriate consulates to determine if any visas are needed. As these requirements are subject to change without notice, it is recommended that foreign visa; passport and health requirements are investigated prior to travel.

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Are there Industry discounts of any kind?

DealBroker cannot offer discounts to travel agents or other industry providers.

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I am an agent; can I get an agent's discount?

DealBroker cannot offer discounts to travel agents or other industry providers.

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Where can I get Travel Insurance?

DealBroker does not offer Travel Insurance. You should seek the advice of your local licensed Travel Agent or Insurance company for a quotation. We strongly recommend the purchase of Travel Insurance.

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I want to distribute DealBroker product to my customers - how do I do this?

For Business Development, including partnership inquiries, please contact the DealBroker Sales Team through the contact form

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I want to display my product through DealBroker - how do I do this?

For product suppliers who wish to display product through the DealBroker distribution network, please contact the DealBroker Product Team through the contact form

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Where can I find more information about DealBroker?

Please visit the DealBroker web site www.deal-broker.com for more information.

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